Company Policy Declaration
TBD — placeholder introduction. This document sets out how The Wild Click collects and uses information, what
you can expect from our engagements, and how the relationship ends cleanly if it needs to. Last updated: TBD.
Privacy Policy
What we collect. TBD — placeholder. When you contact us via our website, WhatsApp, or email, we collect the information you voluntarily provide: your name, email address, company name, and any details you share about your marketing needs. We do not collect payment card information directly; billing is handled by our payment processor.
How we use it. TBD — placeholder. Information you provide is used solely to respond to your enquiry, onboard you as a client, and deliver the services you have engaged us for. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Analytics and tracking. TBD — placeholder. Our website may use anonymised analytics tools (such as Google Analytics 4) to understand how visitors interact with our pages. No personally identifiable information is collected through these tools.
Data retention. TBD — placeholder. We retain client data for as long as the engagement is active and for a period of 24 months thereafter, unless a shorter retention period is requested in writing or required by law.
Your rights. TBD — placeholder. You have the right to request access to, correction of, or deletion of any personal data we hold about you. To make a request, contact us at the address in the Contact section below.
Terms of Service
Scope of services. TBD — placeholder. The Wild Click agrees to deliver the services described in the plan or Statement of Work accepted by the client. Services not listed in the agreed scope are not included and will be quoted separately if requested.
Payment. TBD — placeholder. Monthly retainer fees are invoiced at the start of each billing month and are due within 14 days of invoice. Late payments may result in a pause of service delivery until the outstanding balance is cleared.
Intellectual property. TBD — placeholder. Upon full payment of all outstanding fees, ownership of creative deliverables produced specifically for the client transfers to the client. Strategic frameworks and proprietary processes developed by The Wild Click remain the property of The Wild Click.
Confidentiality. TBD — placeholder. Both parties agree to keep the other's confidential information private and not to disclose it to third parties without prior written consent, except where required by law.
Limitation of liability. TBD — placeholder. The Wild Click shall not be liable for indirect, consequential, or incidental damages arising from the use of our services. Our total liability in any given month shall not exceed the fees paid for that month.
Governing law. TBD — placeholder. These terms are governed by the laws of [Jurisdiction TBD]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction TBD].
Refund & Cancellation
Cancellation notice. TBD — placeholder. Clients on Starter or Growth plans may cancel at any time with 30 days' written notice. Scale or Enterprise plans require 60 days' written notice. Notice must be submitted via email; verbal notice does not constitute formal cancellation.
Fees during notice period. TBD — placeholder. The retainer fee continues to apply throughout the notice period. Work already in progress will be completed and delivered before offboarding.
Refunds. TBD — placeholder. Monthly retainer fees are non-refundable once a billing month has commenced. Ad spend already committed to media platforms is not refundable under any circumstances.
Immediate termination. TBD — placeholder. Either party may terminate the engagement immediately if the other party materially breaches these terms and fails to remedy the breach within 7 days of written notice.
Working With Us
Ad account ownership. All paid media campaigns are run inside advertising accounts that belong to and are owned by the client — not by The Wild Click. You retain full ownership and billing control at all times. We will never create campaigns inside agency-owned accounts on your behalf.
Creative asset ownership. All creative deliverables produced during the engagement become the property of the client upon settlement of the invoice for the month in which they were delivered. Work-in-progress assets remain the property of The Wild Click until payment is received.
Notice periods by plan. Launch and Growth: 30 days' written notice. Scale: 60 days' written notice. Enterprise: as specified in the Statement of Work, but no less than 60 days. Notice periods begin on the date the written notice is received and acknowledged.
Offboarding: data and access. Within 5 business days of the engagement end date, The Wild Click will remove all team members from your ad accounts, analytics properties, CMS, and any other platforms to which access was granted.
Offboarding: reporting and files. A final monthly report will be issued covering the last active billing period. All creative files, copy documents, and strategy documents will be delivered to the client within 10 business days of the engagement end date.
Confidentiality post-engagement. Post-engagement, any client data not required for legal or accounting purposes will be deleted or anonymised within 90 days of the engagement end date, unless the client requests earlier deletion in writing.
Contact
For any questions about these policies, data requests, or to submit a formal cancellation notice,
please reach out through one of the channels below.
hello@thewildclick.com
WhatsApp Us